Service Policies
Service Policies
A Few Guidelines For Spa Services
Our Spa Service Policies are fairly simple, so a quick read will keep you abreast of how we can serve you best.
- Please communicate all special needs or requests to Guest Services at the time of your booking.
- If you have medical conditions or are under a physician's care, please advise us so we can provide the best service for you.
- If you require changes in your schedule please work with the Guest Services Coordinators at the Front Desk between 10:00 AM and 8:00 PM.
- Please remove jewelry prior to services.
- Arrive in the lounge area 10 minutes prior to the booked time; arriving late robs you of valuable treatment time.
- The use of cell phones is prohibited in guest-use areas.
- A Guest Services Coordinator will call you approximately 30 days prior to your stay. This will allow us to book both the treatment(s) that are included in the package you purchased as well as the additional treatment you require. We cannot promise availability of preferred therapists or treatments within 2 weeks of your arrival.
- Gratuities are not included in pricing but may be given as a reflection of outstanding service. Envelopes are provided at the Front Desk, or if more convenient for you, may be added to your bill at the end of your stay.
- All treatments and prices are subject to change without notice.
Cancellations
- As a courtesy to your therapist and to other guests We Care Spa requires that changes or cancellation of treatments are made 24 hours prior to the booked time (in non-emergency situations).
- In case of a "No Show" or cancellation without adequate notice, 50% of the treatment price will be charged to your authorized credit card and added to the final bill.
Please note: no substitutions
All material provided is for informational and educational purposes only, and in no way is any of the content to be construed as medical advice or instruction. These statements and the supplements mentioned within are not intended to diagnose, treat, cure or prevent any disease and no action should be taken solely on the contents of this publication. Consult your physician or a qualified health professional on any matters regarding your health and wellbeing. We Care Spa does not assume any liability for the information contained herein, be it direct, indirect, consequential, special, exemplary or other damages.